Here we’ll explore the following roles:Įvery team needs a leader, and that’s true of your front of house staff too. This way, no single member of staff gets overwhelmed with too many responsibilities and service can run a lot more efficiently. To ensure great service and customer satisfaction, the responsibilities of front of house staff are broken down into separate roles. Watch now Front of house job descriptions Front of house staff must be able to address complaints with grace, or cautiously attend to drunken guests. The job involves dealing face-to-face with customers constantly, sometimes not on the most positive terms. Working front of house requires charisma and diplomacy. If staff are uncooperative, it could sabotage customer experience and ultimately the success of your restaurant. Therefore, the ability to work in a team is essential. Working in a restaurant requires clear communications and cooperation between different roles. There are certain traits, however, that all front of house staff must possess to deliver great service. Staff can serve many functions in the front of house, each requiring different skills. Hiring the right front of house staff is a tricky business, but knowing what to look for can make the process a little easier. It’s important to put together a strong front of house team that delivers a consistent quality of service no matter what happens. Orderly service means relaxed and confident staff, who can pass their effortless calm onto your guests. Communication is seamless, food arrives on time, and table service can feel more like hosting a dinner party than working in a restaurant. When well managed, both move together like a well oiled machine. For that reason, hiring the right people to run your front of house is essential to the success of your business.įront of house staff must also work in harmony with the back of house (chefs and porters) to keep service running smoothly. Good food is one thing, but good service can stick out in a customer’s memory – warming them to your restaurant and driving repeat business. Your front of house staff are the face of your restaurant, and play a leading role in determining the quality of a customer experience.
Why do you need good front of house staff? Other establishments may have a reception at the entrance where the maitre d’ or host welcomes guests, assigns them tables and takes their coats and bags. In most cases, the front house will contain the dining area with a floor plan, a bar complete with a bartender, and a workstation for waiters and bussers.
‘Front of house’ refers to any space within a restaurant where guests sit, eat, drink and interact with restaurant staff. What to look for in front of house staff.
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